OneCard Mobile ID

All students, faculty, and staff can now use their SJNY Mobile ID to conveniently, and securely enter campus buildings, print and make copies, check out materials from the library, and check in for events. The links below provide instructions on loading the mobile to your phone. 

Setting Up SJNY Mobile ID Instructions

Student Instructions   (See section below for Faculty/Staff Instructions)

• Apple Instructions (Students)

• Android Instructions  (Students)

If your device does not meet requirements, please complete the Student Mobile-ID Opt-Out Form 

Faculty/Staff Instructions

• Apple Instructions (Faculty/Staff)

• Android Instructions (Faculty/Staff)

If your device does not meet requirements, please complete the Employee Mobile-ID Opt-Out Form  

 Where can I use my OneCard Mobile ID? 

• University Events 

• Library 

• Copy and Print 

• Security Check-Ins 

How do I update information on my OneCard Mobile ID?
Name information on the OneCard Mobile ID comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the OneCard Mobile ID on your phone within 24 hours. 

Why are my account balance(s) not displaying? 

• Account balances are currently only displayed on Apple & Samsung Galaxy devices 

• If your account balance is $0, it will not display until funds are added. 

• If you have available funds that are not displaying, please contact the Help Desk at (718) 940-TECH (8324) or email techhelp@sjny.edu. 

Why do I have a negative balance on my OneCard Mobile ID?
A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction. 

I am graduating or leaving the University. What happens to my Mobile ID?
As with a physical ID, your OneCard Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at St. Joseph’s University New York, your credential will stay active and update accordingly.

I am not having success adding my OneCard Mobile ID to my device. Who can help me?
Contact the Help Desk at:  (718) 940-TECH (8324) or email techhelp@sjny.edu. 

How do I change or recover my school login password?
Instructions can be found at Instructions for Password Change.  

Do I still need my physical ID?
You will only have the option of acquiring a mobile ID, which is the preferred form of ID, or a physical card. 

Can I still use my physical ID once I have created my Mobile ID?
You will be able to use your current physical ID until October 13.  After that date, you will be required to use the new version of the OneCard Mobile ID or physical ID.  Remember, the Mobile ID is a privilege and benefit of being part of the St. Joseph’s University New York community. Anyone found to be misusing their Mobile ID or physical card will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct. 

I already have the Transact eAccounts mobile app installed. Do I need to update?
Yes, you will need to install the updated version of the Transact eAccounts mobile app. 

How do I update the Transact eAccounts mobile app?
On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates. 

My balance is different on my device than in Transact eAccounts?
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential? 

• Student Life can assist with physical cards during regular business hours.  Contact Student Life: 

  • • Long Island: Student Center, Second Floor or call (631) 687-2602 

    • Brooklyn: Tuohy Hall, Student Life Suite or call (718) 940-5352 

• The Help Desk can assist with the OneCard Mobile IDs by calling (718) 940-TECH (8324) or submitting a ticket techhelp@sjny.edu to notify us to deactivate the OneCard Mobile ID.   Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active. 

• If applicable, identify the fraudulent activity: For purchases using Papercut for copying or printing, contact the Help Desk at techhelp@sjny.edu and report the suspected fraud. If door access was involved, e-mail: techhelp@sjny.edu. 

• In the Transact eAccounts app: 

  • • Tap the settings gear in the upper right corner.  

    • Select the Card Management option. 

    • Choose the credential you want to deactivate and toggle it off. 

    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active. 

• In the Transact eAccounts web version: 

  • • Select Card Services 

    • Select Deactivate Card 

    • Select the credential to deactivate and click on “Deactivate Card” 

    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active. 

• Additional instructions for Lost/Found Apple devices and Find My iPhone are located at Apple Support 

• Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at Samsung Support 

How do I reactivate my credential if I find my lost device?
To reactivate a found device that was suspended, perform the following steps: 

• In the Transact eAccounts App: 

  • • Tap the settings gear in the upper right corner.  

    • Select the Card Management option. 

    • Choose the credential you want to reactivate and toggle it on. 

    • You will receive a confirmation email. Only the selected card will be reactivated.  

• In the Transact eAccounts Web Version: 

  • • Select Card Services 

    • Select Activate Card 

    • Select the credential to reactivate 

    • You will receive a confirmation email. Only the selected card will be reactivated.