OneCard Mobile ID

The SJNY ID Card Has Gone Mobile!

All students, faculty, and staff can now use their SJNY Mobile ID to conveniently, and securely enter campus buildings, print and make copies, check out materials from the library, and check in for events. The links below provide instructions on loading the mobile to your phone. 

Download & Set-Up Instructions

Getting Started 

Minimal setup is required to use your OneCard Mobile ID. Most users can begin using their OneCard Mobile ID on their phone in minutes. 

Photo Submission/Preparation (ONLY NEW Students/Staff/Faculty)

If you already have an existing ID card, you have a photo.  Skip this step and go to the next section.

Technical Requirements

Only one device per user is permitted (iPhone, Apple Watch or Android)  

Apple Requirements        Google Requirements        Samsung Requirements 

*Requires iOS 14 or later

Setting Up SJNY Mobile ID Instructions

Student Instructions   (See section below for Faculty/Staff Instructions)

If your device does not meet requirements, please complete the Student Mobile-ID Opt-Out Form 

Faculty/Staff Instructions

If your device does not meet requirements, please complete the Employee Mobile-ID Opt-Out Form  

Using Your Mobile ID On and Around Campus

 Where can I use my OneCard Mobile ID? 

How do I update information on my OneCard Mobile ID?
Name information on the OneCard Mobile ID comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the OneCard Mobile ID on your phone within 24 hours. 

Why are my account balance(s) not displaying? 

Why do I have a negative balance on my OneCard Mobile ID?
A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction. 

I am graduating or leaving the University. What happens to my Mobile ID?
As with a physical ID, your OneCard Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at St. Joseph’s University New York, your credential will stay active and update accordingly.

Frequently Asked Questions

I am not having success adding my OneCard Mobile ID to my device. Who can help me?
Contact the Help Desk at:  (718) 940-TECH (8324) or email

How do I change or recover my school login password?
Instructions can be found at Instructions for Password Change.  

Do I still need my physical ID?
You will only have the option of acquiring a mobile ID, which is the preferred form of ID, or a physical card. 

Can I still use my physical ID once I have created my Mobile ID?
You will be able to use your current physical ID until October 13.  After that date, you will be required to use the new version of the OneCard Mobile ID or physical ID.  Remember, the Mobile ID is a privilege and benefit of being part of the St. Joseph’s University New York community. Anyone found to be misusing their Mobile ID or physical card will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct. 

I already have the Transact eAccounts mobile app installed. Do I need to update?
Yes, you will need to install the updated version of the Transact eAccounts mobile app. 

How do I update the Transact eAccounts mobile app?
On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates. 

My balance is different on my device than in Transact eAccounts?
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Securing Your Account 

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential? 

How do I reactivate my credential if I find my lost device?
To reactivate a found device that was suspended, perform the following steps: